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    Jira: Understanding Issue Types & Hierarchies

    Jira: Understanding Issue Types & Hierarchies

    The Jira issue hierarchy organizes and connects your project tasks into a family tree-like structure. An epic is a high-level project aim that is represented at this level. After the Epic, there are Stories, which are more manageable jobs. Subsequently, Tasks are divided into more specialized labor for a Story. Sub-tasks, which describe the stages inside a Task, are the most minor units. This technique makes it easier to measure progress and comprehend the overall structure of your work by breaking down large tasks into manageable chunks.

    People search for Agile techniques in the rapidly evolving environment of dynamic requirements. Thanks to a feature called “Jira Issue Types,” Jira has become an extremely effective tool for meeting all project requirements. After reading this article, you’ll feel at ease knowing the different Jira issues that your project requires.

    What is Issue Hierarchy in Jira?

    One tool that teams might use to manage their work is Jira. Tasks are arranged in an orderly fashion. The primary objective or endeavor as the top of a tree. Large sections of labor known as epics are located below; these can be further subdivided into smaller units known as tasks or stories. Tales are akin to particular job duties, while chores are the most straightforward. For additional specificity, you can even divide jobs into smaller ones. This facilitates team’s use of Jira to plan, monitor, and collaborate effectively.

    Issue Hierarchy in Jira

    What’s a Type of Issue?

    An individual task, such as correcting a typo, approving a contract, creating a new feature, changing a user’s password, or taking the intern to lunch, is represented by an issue in Jira.

    Big or small, issues are the means to monitor progress. Every problem has a type classification. The basic types of Jira Software include stories, tasks, subtasks, bugs, and stories. The change, service request, and incident default kinds in Jira Service Management are examples. When new Jira projects are created using pre-built templates, more problem kinds are present. Administrators of Jira can additionally design unique issue kinds for specific use scenarios.

    You can recognize, classify, and differentiate between various kinds of labor with Jira’s several issue types.

    Among the non-box issue kinds are:


    Embodies a more significant corpus of work. Epics are generally shown as a grouping of related problems.

    For instance, launch a lemonade stand.


    Stands for a task that has to be completed. When the other issue kinds cannot adequately reflect the work, tasks are utilized as “catch-alls.”

    Create lemonade, for instance. Construct a sign. Assemble the stand.


    Represents a necessity from the user’s point of view.

    Example: Since I love lemonade, I’d prefer something crisp and icy.


    Denotes a situation that needs attention.

    For example, the lemonade is very tart.


    It is a more detailed breakdown of the work needed to finish a typical issue. For every kind of issue, a subtask can be made.

    Use lemons as an example.

    Once an issue has been generated, it is possible to add child issues or sub-tasks.

    What is the issue hierarchy in Jira?

    Let’s consider hierarchy within the framework of an organization. Your CEO is at the very top. Several executives back this individual, and a larger group of workers do the same. Parallel to this, Jira’s issue hierarchy levels illustrate how individual tasks connect to more considerable efforts and correspond to various granularities within the scope of a plan. The top-to-bottom issue hierarchy that comes with Jira is as follows:

    issue hierarchy in Jira

    1. Epics: Epics are large-scale projects or goals that can be divided into tasks, tales, and bugs.
    2. Tasks, stories, and bugs are examples of issues. The work that has to be done to support the larger goals is represented by tasks and stories. Problems known as bugs prevent projects from moving forward or functioning correctly.
    3. Subtasks: Detailed work needed to finish a task, story, or bug.

    An Overview of the Jira Hierarchy of Issue Types

    Comprehending the Hierarchy

    Issue types in Jira are arranged in a hierarchy, with some issue kinds being regarded as “parent” issues and others as “sub-issues.” In order to improve efficiency, this hierarchy makes it possible to properly organize and structure the work in a project. An epic, for example, is a parent issue, while tasks and stories are sub-issues that fall under the Epic. Taking into account the management hierarchy and work item hierarchy of a project, this structure makes sense.

    Relationships Among Different Issue Types

    The purpose of this article is to better understand how Jira’s interconnected issues improve project management. This means that in order to assist teams in preparing for their projects effectively, it is critical to understand the relationships between the various issue kinds. For example, teams can more readily evaluate and track their performance when a vast project is broken down into sub-stories and sub-tasks. Additionally, organizing and prioritizing the work and identifying potential links between various tasks can be facilitated by understanding the relationships between multiple concerns.

    Classifying Issue Types

    Jira Issue Types Overview

    Classifying Issue Types in Jira

    All it takes to configure issue types in Jira is a few easy steps to follow. The “Issue Types” tab can be accessed by project administrators by first opening the project settings. From there, they can handle the issue types by creating new ones, changing the ones that already exist, or even eliminating them. Being extraordinarily picky and considering the specifics of the project and the kinds of tasks that need to be tracked are essential when designing issue types in Jira.

    Changing Issue Types

    Jira’s primary benefit is its ability to manage issue kinds and their settings flexibly by the demands of a given project. Project administrators can further configure issue types, for example, by adding more custom fields, designing more intricate workflows, and defining issue type schemes. To ensure that teams are accurately recording the relevant information and keeping an eye on the pertinent facets of their work, issue types can be customized in this way to suit their needs.

    The following are some best practices for utilizing JIRA Issue Types, which are used to categorize issues and can be modified to meet the needs of the organization.

    These suggestions will help you better organize your work while using Jira issue types for the first time. This includes designating the objective of every sort of issue, setting up workflows that correspond with team procedures, and providing direction and instructions to team members. Teams may prevent Jira issue types from being misused and make the most of the tool in their project management procedures by following these tips.

    Jira issue types are the cornerstones of managing a software development team’s workload, and project performance can be significantly impacted by an individual’s ability to use them correctly.

    Putting in and Monitoring Work

    The best practices for assigning and monitoring work using Jira issue types are as follows: Provide a clear explanation of the features of the issue type and the work item, and make sure team members know how to use the issue types. These recommendations will be helpful in defining the distribution and organization of work to ensure that the project stays on schedule.

    Using Automation and Workflow

    Here are a few instances of how Jira issue types can be used to illustrate how some features of their application may become less complicated with the introduction of suitable procedures and automation. To offer the project a clear structure of work, the work item, also known as the work package, is a component of the project that can be completed by a team. Additionally, by automating the duties, they are also able to reduce the amount of time needed to handle various issues and the likelihood of mistakes being made.

    Including Other Tools in the Integration

    Jira issue categories can be readily connected with other technologies to improve project management efficiency and worker performance. Jira makes it simple to track and follow work in progress across platforms because it connects with other applications like Confluence, Bitbucket, or Jenkins. Additionally, this integration can guarantee that the task is being completed in a coordinated manner and enhance team member interactions.

    What is the problem’s anatomy?

    A work’s assignee, due date, status, and other details are all captured in the issues section. Each of these components is referred to as an issue field in Jira. If there is information that cannot be found in the system fields that are default, you can build a custom field. Find out more.

    Identifying the fields that show up on your team’s concerns, prioritizing those fields, and determining their placement can all help your team operate more efficiently. You have a lot of flexibility in arranging your fields because of the design of the problem view. Five main areas make up the layout of an issue:

    Common Issue Types in Jira

    Jira is a crucial instrument in the field of project management. Jira features various issues that facilitate effective task management for teams.

    The many issue types are explained below:

    1. Magnificent 

    Large amounts of work that can be divided into smaller assignments are called epics. They frequently represent a prominent feature, user story, or initiative.


    • High-level Planning: Epics aid in the organization and planning of work at this level. Major themes or features can be outlined by teams, and they can rank them according to business value.
    • Prioritization: Epics help with this process by offering a framework for evaluating the importance of various features or activities.
    • Visibility: They provide stakeholders access to significant portions of the work, facilitating their understanding of the project’s status and critical areas of attention.

    Common Issue Types in Jira 

    1. Narration 

    Known by another name, “user story,” tales are discrete work units that provide value to stakeholders or end users. Usually, they are written with the user’s viewpoint in mind.


    • User-Centric: Stories emphasize providing value to end users, guaranteeing that the team’s endeavors align with their requirements and expectations.
    • Incremental Development: Stories let teams deliver important features in little, manageable chunks by facilitating incremental development.
    • Prioritization: Teams are able to attend to the most pressing issues first when they use stories to assist in arranging tasks according to user impact.
    1. Enigma 

    Bugs are indicators of software flaws or problems that need to be fixed. Their purpose is to oversee and coordinate the process of resolving bugs and enhancing the caliber of software.


    • Tracking Issues: Software faults may be tracked and managed with the help of bugs, which are an essential tool. They give information on the software’s quality.
    • Quality Assurance: Teams help to ensure a more dependable and stable product by addressing and fixing defects swiftly. This helps to improve the entire quality assurance process.
    • User Satisfaction: By fixing software bugs, bug fixes improve user satisfaction by improving the user experience.
    1. Work 

    Tasks are discrete, doable activities that must be finished in order to accomplish a more significant objective. They are frequently employed for work that defies classification as either epic or story.


    • Granular Tracking: Tasks enable precise, granular tracking of work, offering valuable insights into the advancement of specific components.
    • Efficient job distribution and completion are made possible by breaking down larger projects into smaller, more manageable tasks.
    • Individual Responsibility: By giving team members distinct tasks to complete, you can encourage accountability and ownership of particular work components.
    1. Sub-Tasks

    Subtasks are more manageable work packages that are integrated into main tasks. When dividing a task into smaller, more manageable parts, they are employed.


    • Detailed Breakdown: Sub-tasks offer a thorough breakdown of the work that goes into a task, making it possible to understand status and progress at a more granular level.
    • Assigning particular subtasks to team members facilitates collaboration since it allows them to focus on different facets of a more significant task at the same time.
    • Effective Workflow: By allowing teams to organize their workflow using subtasks, they can make sure that every aspect of a task is completed in a methodical manner.

    The significance of the Jira issue type is explained as follows:

    • Aids in Work Organization: In the event that your task load varies. It becomes challenging to locate specific work if you don’t arrange it. The task, bug, and other work organization are aided by Jira. So, it is elevating to a crucial tool in the sector.
    • Efficient Communication: A positive work atmosphere is contingent upon effective communication within the team. Everyone will know exactly what your job is in the project if you say, “I’m working on a bug.”
    • 3. Customized Workflows: A workflow is an organized method for carrying out operations. The workflow that comes with Jira can be further tailored to the requirements of the project. this aids in the process execution being carried out sequentially.
    • 4. Jira’s super analyzer-like ability to generate intelligent reports is made possible by issue kinds. It can indicate how many bugs are fixed or left undone. amount of stories finished and the member’s duty assignments. Having the run time information is beneficial to the team.
    • 5. Simple Prioritization: Working on a project that requires a variety of tasks and if one duty must be completed before another, the later task must be finished first to allow for the timely completion of other tasks.

    Jira Issue Types

    How to Use Jira Issue Types: Best Practices

    1. grasp of job: Always have a clear grasp of your career and the project’s nature before using the Jira tool directly. A solid understanding will lay the groundwork for using Jira effectively.

    2. Maintaining a uniform approach to the problem and working together in a language all parties can understand are crucial. Be careful not to add needless complication while providing any descriptions or terminology.

    3. Frequent Reviews to Promote Adaptability: When working on a project, always ensure the task has been adequately reviewed. This will help to improve the task’s quality and facilitate the automation of repetitive tasks.

    4. Training and lucid documentation: When a developer maintains their code effectively, it is easier for other developers to grasp it. Similarly, smoother project management is achieved with a well-maintained Jira configuration. If you find that there is a less-than-ideal approach to do the assignment, train the team.

    5. Seamless Workflow Integration: Workflow may be thought of as a roadmap for a specific activity. Having a clear roadmap will facilitate teamwork on the project and allow individuals to independently assess whether or not they are on track.

    6. Keeping It Simple: Success is frequently determined by keeping things simple. Refrain from causing needless mess and stay away from some things that are not necessary for your endeavor. Unambiguous methods can avoid misunderstandings and lead to more productive work.

    Jira Issue Types Best Practices

    Principal Learning

    When it comes to classifying activities for project management, Jira issue kinds are crucial.

    For this reason, it’s critical to comprehend Jira’s problem type hierarchy, particularly in regards to task classification and rating.

    When it comes to Jira problem types, everyone is aware of the many kinds and how to use them.

    It is evident from this that Jira issue types can be leveraged to enhance project efficacy and guarantee optimal workflow.

    When it comes to Jira issue categories, there are three pitfalls to avoid: misnaming, abusing the hierarchy, and failing to expand the scope.

    Written by Aayush
    Writer, editor, and marketing professional with 10 years of experience, Aayush Singh is a digital nomad. With a focus on engaging digital content and SEO campaigns for SMB, and enterprise clients, he is the content creator & manager at SERP WIZARD.